If this is a medical emergency, call 911 right away. Chat and email aren't monitored in real time and aren't the right channel for anything urgent or life-threatening.
Care team
Got a question about your account, an order, billing, or anything that's not medical? The Care team is here to help!
Care's around from 8 AM–8 PM ET.
Email
Reach Care at [email protected]. You'll hear back within one business day.
Chat
Chat's usually the fastest way to get an answer, typically within 15 minutes during business hours. Message us outside those hours and we'll follow up by email within one business day.
Log into your patient portal
Click Chat
Click Support to reach Care, and a new chat window pops up
Heads up: if you minimize your conversation, there's no indication a conversation is waiting. If the window disappears on you, just go back to Chat and click Support again to pick up right where you left off.
Your provider
Health questions, side effects, anything about your specific prescription, or a dose change request? That's a conversation for your provider.
Providers typically get back to you within 48 hours.
Log into your patient portal.
Click Chat.
Click Doctor.
This one stays put. Navigate away and come back anytime at Chat > Doctor, and your conversation will be right there.