Once your order ships, you can find your tracking information in your patient portal.
To view your tracking details
Log in to your patient portal
Go to your Orders or Order History section
Select the order you want to check
On the order details page, look for the Tracking or Shipment section
If your order has shipped, your tracking number will appear there. You may also see a link to track the package directly
We'll also send tracking information by email and text, if we have permission to reach you that way.
If you don’t see tracking information yet
Your order may still be processing, tracking information usually appears after the package has shipped
If your order shows as shipped but no tracking number is available, please contact the Care Team at [email protected]
For real-time tracking and delivery alerts, you can optionally sign up for free with FedEx Delivery Manager or UPS My Choice, whichever matches your order's carrier.